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Which Staff Member Should I Contact??

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    Which Staff Member Should I Contact??

    In order to try to streamline our jobs a little, I wanted to post to make it clearer what the best way is to contact the staff over any problems you are having on the boards. Please be aware that all our staff members are voluntary, and give many hours each day to keep this forum running - they are all very busy, (especially senior staff and admin) and will answer your post / mail as soon as they possibly can!



    All general queries can be posted in the Ask The Staff forum - and it will very likely get answered the quickest there, because more staff members will see them, than if you email / pm a single member of staff.



    More specifically :


    If your query involves the changing of a usertitle, or something very practical like that, please contact enquiries@christiansurvivors.com, or post in the Ask The Staff forum. Please note that only senior staff can make those changes, so please be patient with us. (Also note that senior staff may occasionally delegate mail of this sort to other staff members if appropriate)


    If you require help using the software, or anything fairly general like that, please post in the Ask The Staff Forum.


    If you want information about access requirements for private forums, please post in the relevant thread in the Ask The Staff forum. If it is not answered within 4 working days, please email enquiries@christiansurvivors.com, as we may have accidentally missed the new post


    If you want more detailed information on donating financially to CSM, please see the Fundraisin g Forum!! If your question is not answered in there, please contact donations@christiansurvivors.com


    If you have a private (or emergency) prayer request, please contact prayerteam@christiansurvivors.com


    If you have seen an inappropriate, triggering, or abusive (or worrying in any way) post on the forums, please use the 'Flag' function located on each post! A staff member will then review that post asap! If you are concerned about a post but are unsure whether it is ok or not, please report it anyway, so that a staff member can review it to be sure! If you use this function, only staff members will know, and it will be kept entirely confidential. There is some more detailed information regarding using this function in the Ask the Staff forum.


    If you are experiencing any problems with other members, or have something you are concerned about that you wish to discuss with the Senior Staff in private, you can start a thread in the Member Concerns & Resolution Place. All members can see this forum, but are only able to read the threads they themselves have posted, making it a safe & confidential way to communicate with the senior staff members. (Susannah, Emily, Brina )
    Last edited by Brina; 24-07-2016, 06:26.
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